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What if I’m having trouble answering the ID.me security questions? Be sure you have a photo of either your driver’s license or passport on your computer, or that you can scan one in, so you can upload it to verify your identity using one of these forms of ID.Choose the “verify by answering questions” option when asked how you’d like to verify your identity, or.If you don’t have a phone that can take photos, during the set-up process: Choose “email” when asked how you’d like to receive the link to download the ID.me Wallet app to get started using ID.me.Choose “phone call” when asked how you’d like to receive your 6-digit code to set up your phone for 2-factor authentication.If you don’t have a phone that can receive text messages, during the set-up process: Virtual phone services like Skype or Google Voice.Phones registered under a family member or spouse.You’ll need either a landline or mobile phone, and a computer with an internet connection. What if my credit is frozen and I’m trying to verify my identity? Back to top Questions or issues you may have while verifying your identity

Note: If you have power of attorney and are upgrading someone else’s DS Logon account, you can verify their identity by phone if they’ve received a VA direct deposit payment. The dollar amount of your most recent EFT.Your checking or savings account number.Your full name (the last name you used while in service may be different from what’s provided).When you’re prompted to give a reason for your call, say, “eBenefits.” You can only use this method to verify your identity if you’ve received a VA direct deposit payment by Electronic Fund Transfer (EFT), like a disability compensation or pension payment.Ĭall us at 80. You can then use this account to sign in to VA.gov without having to verify your identity online. If you can’t verify your identity online or in person at a VA regional office, you may be able to verify your identity by phone as part of the process of getting a Premium DS Logon account.